Screen share
The customer shares the screen from the browser. The technician watches that same session. No desktop app is installed.
Finesse EZ Connect · FTISS
Remote support in the browser.
EZ Connect was made so an IT problem does not have to wait on a truck roll or a program install. Someone shares a screen, a technician joins with a short ID, and the session is encrypted. The point is a simpler day for the person at the computer and for the person helping them.
Join a session
Enter the 9-digit ID from the person sharing their screen.
Need the desk to see your screen?
Already a customer? File a ticket if the session will not start.
Why it exists
A simpler way to help.
Most support calls start with “what do you see?” EZ Connect answers that without a download, a ticket number, or a visit. Free sessions last 5 minutes. A paid plan stays on as long as the work takes.
Encrypted session
The picture and files move directly between the two browsers. WebRTC encrypts that traffic. It is not sent as an open file.
9-digit ID
The person sharing gets an ID. The technician types that ID and joins. The ID expires after a few hours of silence.
File send
While the session is open, either side can send a file up to 8 MB. It downloads on the other computer.
Works where the browser does
Windows, Mac, and Linux use this page. A phone can join as the technician. iPhone screen sharing is limited by the phone itself.
A real receipt
Technician and Enterprise payments go through PayPal and land on the FTISS sales desk with the transaction ID.
Pricing
Solo is free. Paid plans are billed by PayPal.
Solo sessions stop at 5 minutes. Paying for Technician or Enterprise on this browser removes that limit and files a sales ticket.
Solo / Client
$0
For a person who needs the desk to see a screen.
- 5-minute sessions
- 9-digit session ID
- No install
Most used
Technician
$14.99 / month
For a technician who joins customer sessions and sends files.
- No 5-minute limit on this browser after payment
- PayPal receipt on the sales desk
- Desk follow-up on the ticket
Enterprise / MSP
$29.99 / month
For a shop that wants the desk on the account.
- No 5-minute limit on this browser after payment
- Sales ticket for the account
- Call (800) 890-0848 for the rollout
Save the secure link
There is no program to install. The file is plain text with the https address, so the browser will not block it as an unsafe download. Windows, Mac, and Linux all use this same link. The screen share itself stays in the browser and is encrypted between the two computers.